Privacy policy

ODD LANE – Privacy Policy

At ODD LANE, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Full Name
Email Address
Mobile Number
Shipping & Billing Address
Payment Information (processed securely through our payment partners)
IP Address
Device and Browser Information
Order History
Any information you provide while contacting customer support.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Deliver products to your address.
Send order confirmations and shipping updates.
Respond to customer support inquiries.
Process returns, exchanges, and refunds.
Improve our website, products, and customer experience.
Prevent fraud and maintain website security.
Send promotional emails or offers (only where permitted).

Payment Security

We do not store your debit card, credit card, net banking, or UPI PIN information.

Payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze visitor traffic.
Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers when necessary, including:

Payment Gateway Providers
Courier & Shipping Partners
Website Hosting Providers
Analytics and Marketing Services
Government or Legal Authorities when required by law

These third parties are required to protect your information and use it only for the services they provide.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.