Shipping policy

ODD LANE – Shipping Policy

Welcome to ODD LANE. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During new launches, sales, or festive seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Locations: 7–10 business days

Delivery times are estimates and may vary depending on your location and courier service.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Any free shipping offers will be clearly mentioned on our website during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). You can use this tracking number to monitor the status of your shipment.

Delivery

Please ensure that the shipping address and contact number provided during checkout are accurate.

If a package cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Courier service delays
High order volumes
Other unforeseen circumstances

ODD LANE is not liable for delays caused by third-party courier partners after the order has been dispatched.

Damaged or Missing Orders

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with:

Your Order ID
Photos of the package and product
A brief description of the issue

Email us at:

📧 oddlane.helpdesk@gmail.com

We will investigate the issue and provide a suitable resolution as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. ODD LANE is not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.