Refund policy

ODD LANE – Return & Refund Policy

At ODD LANE, we strive to deliver premium-quality products. If you're not completely satisfied with your purchase, we're here to help.

Return Policy

We accept return requests within 4 days of the order being delivered.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
All original tags and packaging must be intact.
The product must not show any signs of wear, damage, or alteration.
The return request must be submitted within 4 days from the delivery date.

Exchange Policy

We also offer exchanges within 4 days of delivery, subject to product availability.

You can request an exchange if:

You received the wrong size.
You received a damaged or defective product.
You received an incorrect item.

If your requested size is unavailable, we will provide an alternative solution, such as a refund or store credit.

How to Request a Return or Exchange

To initiate a return or exchange, please email us at:

📧 oddlane.helpdesk@gmail.com

Please include:

Your Order ID
Full Name
Contact Number
Reason for Return/Exchange
Clear photos of the product (if damaged or incorrect)

For Refunds

If you are requesting a refund, kindly include your payment details in the email:

For Bank Transfer:

Account Holder Name
Bank Name
Account Number
IFSC Code

For UPI Refund:

UPI ID
UPI Account Holder Name

Providing complete payment details will help us process your refund faster.

Refund Process

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your provided bank account or UPI ID within 5–7 business days after the returned product passes our quality inspection.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products returned after the 4-day return window.
Used, washed, or damaged products (unless received damaged).
Products without original tags or packaging.
Products damaged due to misuse by the customer.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.